ISO 9000 2000

The standard is now published each of these sections describe the requirements of ISO 9001:2000. This is our synopsis of the requirements, because what most people are looking for is not a copy of the standard, but more information on what it means for them. That said, we do strongly recommend that you buy your own copy from your local supplier, as this is only our interpretation We cannot be held liable for ommission / errors as this is not intended to be a reproduction of the original. This site is intended as a tool for helping people comply with and use the standard as a tool to improve their business, not as a definitive source. If you are unsure, looking for guidance, would like to help our visitors or wish to add to these pages please contact us via the community, so we can all share the information. A link to the community is at the bottom of each page. The new standard is laid out as below:

Section Four - Quality Management System

  • 4.1 General Requirements
  • 4.2 Documentation Requirements
  • Section Five - Management Responsibilty

  • 5.1 Management Commitment
  • 5.2 Customer Focus
  • 5.3 Quality Policy
  • 5.4 Planning
  • 5.5 Responsibility, Authority and Communication
  • 5.6 Management Review
  • Section Six - Resource Management

  • 6.1 Provision of Resources
  • 6.2 Human Resources
  • 6.3 Infrastructure
  • 6.4 Work Environment
  • Section Seven - Product Realisation

  • 7.1 Planning of Product Realisation
  • 7.2 Customer Related Processes
  • 7.3 Design and Development
  • 7.4 Purchasing
  • 7.5 Product and Service Provision
  • 7.6 Control of Monitoring and Measuring Devices
  • Section Eight - Measurement, Analysis and Improvement

  • 8.1 General
  • 8.2 Monitoring and Measurement
  • 8.3 Control of Non Conforming Product
  • 8.4 Analysis of Data
  • 8.5 Improvement
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    Extracts from ISO 9001: 2000 reproduced with the
    permission of BSI under licence number 2003SK/003.
    Hard copies of this standard and the British Standards adopted
    version BS EN ISO 9001: 2000 are available from:

    BSI Customer Services
    389 Chiswick High Road
    London W4 4AL
    United Kingdom
    (Tel +44 (0) 20 8996 9001).

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