8.4 Analysis of Data
You must demonstrate the effectiveness of your quality system and then use this to evaluate where continual improvement can be achieved. This is typically where Activa spend most of our time with our clients - pushing through their ideas through the whole organisation and getting buy in at all levels. Standard indicators are usually:
customer satisfaction conformance to requirements characteristics and trends of processes and products including opportunities for preventive actions supplier performance But once a useful plan, implement, audit, measure improvement cycle is in place for one process why not roll it to areas of the organisation that you previously didn't address? For example capacity utilisation, how efficiently can we get our assets to work for us? How productive can our staff become?
As before, we recommend not attempting improvements without external advice in order to make lasting improvements, as opposed to just thrashing around in order to meet the whim of an auditor.
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