7.2 Customer Related Processes
Determination of requirements related to the product
Your company needs to define and record
customer requirements other requirements for intended use such as general fitness for purpose and any statutory requirements This is the old 4.3 contract review but beefed up and is again open to interpretation on its implementation of the degree you take to understand your customers requirements and the steps you take to ensure you are capable of meeting them.
Review of product requirements
You must review the above before you agree to sell it/ them and then communicate the terms to the customer
You must properly handle any changed requirements
You must ensure all affected staff are made aware of any relevant changes to requirements
Customer Communication
You need to implement systems in order to manage effective communicate with you customers
This should include, but you should not limit yourself to:product / service information order handling feedback and complaints Activa can help you with this communication as part of our customer survey service
Do you currently do all this? There are good and bad ways to go about it. Talk to us so we can help
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