5.5 Responsibility Authority and Communication
Responsibility and Authority
Management should define who is supposed to do what and who is in trouble if they don't! This is usually covered by a straightforward (or more complex) organisation chart which may or may not look like the process map we spoke of earlier
Management Representative (The quality manager)
Management selects a suitable quality manager help them implement the QMS and report performance relating to both objectives and audit.
Internal communication
Management communication both up and down must be sufficient - this is usually demonstrated by audit - such as what is your policy?
In an electronic age any one ought to be able to communicate policy to everyone within an organisation, if you are small you could leave policy by the kettle!
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