For ISO 9000:2000, "Top Management" need to be completely involved. A quality manager stuck in a back office is no longer good enough. This becomes increasingly important, the larger the company.
Increased application of performance measurement and improvement. Firstly customer satisfaction is mentioned specifically with it's own section. This must be measured by one method or another talk to activa for details. Key process measurement and improvement are next on the agenda, this is akin to the central element of the business excellence model. These elements were implicit within the ISO 9000:1994 model but largely ignored by companies just doing it for the badge. Now these old systems are bedded in it is less of a jolt to get these ideas into place, but still needs the backing of senior management to keep it rolling. Click the button above for continuous improvement.
The requirement for documentation has been considerably reduced, click here for more details
Activa are a driving force in building ISO 9000 systems people can use. Recent developments have been publishing documentation, using html, either on line or on the company's intranet to permit live input and processing of jobs. We are also focussing on Process Driven Documents which are documents clearly defined so that the procedure is embedded within the form, so it gets done! Activa can maintain your ISO 9000 documentation on line for you if you, allowing you and your staff access to up to date systems every day with no concerns for document control. We take care of it! Contact Us to find out how we can do it and typical charges.
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