business excellence in a competitive world has never been more relevant. As companies from all industries embrace technology, information and capital flow, growth can become exponential. Using a proven model that can accomodate such a scenario is the most effective manner by which a management team can ensure success and maximise shareholder value. Business excellence, or EFQM covers every part of your business in turn and requires that each element is suject to review and improvement. Improvements may come about in two manners, incremental or breakthrough, the more mature the company, the more reliant upon incremental improvement it becomes. The framework recognises that there are many approaches to achieving sustainable business excellence. It has been recognised that the fundamental principals of business excellence apply equally to all organisations whether public, private or voluntary, large or small, local, national or multi national. It matters not whether an organisation has been established for the creation of profit, or the containment of costs, the provision of public services or the generation of income for distribution. Many organisations now work with models which map very closely to the business excellence model for example ISO 9000, ISO 14000, Charter Mark, Best Value, Investors in People all services offered by Activa Consulting. OK, I want to go to business excellence Business excellence is built on a number of concepts: leadership, people development and satisfaction, customer focus, supplier partnerships, process and measurement, continuous improvement, public responsibility and results orientation. Split into two sets enablers are the planning and doing of activities an organisation undertakes and results are the measurements and indicators of those actions which allow the organisation to monitor it's performance. Business excellence - a brief description of the model would be as follows: Customer Satisfaction, People (employee) Satisfaction and Impact on Society are achieved through: Leadership driving Policy and Strategy, People Management, Resources and Processes leading ultimately to excellence in Business Results You will find all these criteria explained within the site and other models which assist with implementation of the entire model. Our aim is to build a relationship of trust with our clients where they can draw on our resource for any elements of the model as and when they desire since implementation is not a race but coninued application to continous improvement in all fields. |
OK, I want to go to business excellence |
Activa consultants are glad to handle any queries you may have with reference to changes the quality standards. We are set up to be responsive to your queries via e-mail. We have experience in every industry sector between us from Land Mine Disposal to Local Government. (No correlation honestly!) Activa Consulting has the mission statement of taking complex problems, simplifying them and them establishing systems to allow cost effective delivery to our clients. We now have systems in place for a number of business performance models. Please surf the site, broaden your knowledge and see how Activa Consulting and business excellence can help you and your company. We welcome your visit to our site be it for infomation on quality standards, or to engage us within your own business excellence project. |
