Introduction to Business Excellence (EFQM) & TQM |
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Introduction Quality in businesses or organisations is seen as a good thing to do, it gives the CEO / MD confidence that they have a quality organisation, customers demand to do business with quality organisation and employees like to belong to one. This is superficially true, but the real reason for quality is to add money to the bottom line of the organisation by eliminating waste, ensuring customer satisfaction but mostly as a tool to improve. The Problem Companies and organisations the world over after gaining ISO 9001 think this makes them an excellent business or organisation. It is only a start. Being registered to the Quality Assurance series of standards ISO 9000:1994 does not make an organisation an excellent one. The inherent weakness in the standard led to the major year 2000 changes. These series of changes demand that you detail what you do and then do what you say you do. This is measured by a regular audit. Very little time is spent during audits, studying or analysing the processes within a business, which at best is a perpetuation of mediocrity and at worst a degeneration of existing systems. Many businesses or organisations realise that they need to do more than just keep their ISO registration. So they look at initiatives such as Total Quality Management; Kaizen; Kanban etc.. Initiatives are short term and seen by the some managers and most of the workforce as "flavour of the month". Would that most of them lasted a month! Just saying you are going to revitalise or have a new initiative tells your workforce that they just have to keep their heads down for a short time, and it will go away. In Summary If an organisation is to drive down the cost of failures and get better, faster than it’s competitors, it must harness and utilise it’s corporate intellectual knowledge. The Solution A successful approach is the use and integration of the British Quality Foundations Business Excellence Model (BEM). This model allows an organisation to measure itself, improve, then re-measure. This, hand in hand with changing the way data is stored, managed and accessed by all employees, will enhance your employees involvement and understanding of your business. The use of the BEM is led from the top of an organisation and commitment is displayed throughout all levels, thus the "flavour of the month" stigma is eliminated. Business excellence is a strategic tool that can be used to accellerate growth of a company and to please all it's stakeholders in the process. Full breakdown of the Business Excellence Model |
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