Section One - People's perception of the organisation related to:

Motivation:

Opportunities to learn, empowerment, career and personal development, recognition, leadership, communication, equal opportunities, vision mission values, policy and strategy.

Satisfaction:

Employment conditions,pay, benefits, working environment, job security, role in community / society / environment, change management.

These lists are by no means exhaustive

Section Two - Measures of Satisfaction

Satisfaction:

Absenteeism, grievances, turnover of staff, strikes, use of benefits, use of facilities

Motivation:

Participation in improvement teams, involvement in suggestion schemes, levels of training development, continuous learning:

Services provided to people:

accuracy of personnel administration, communication effectiveness, response to enquiries, training evaluations.