Section One - How leaders visibly demonstrate committment to excellence:

Develop clear values and expectations

Act as role models for those values

Make themselves accessible

Give and receive training

Personally involved in improvement activities

Review and improve the effectiveness of their own leadership.

Section Two - How leaders support improvement by providing resources

Define priorities

Fund Learning

Enable people to participate in improvment

Use appraisal / promotion to support improvement / involvement

Section Three - Leaders are involved with customers, suppliers and external organisations.

Meet, understand and respond to needs

Establish and participate in partnerships / joint ventures / joint improvement activities / conferences / seminars

Promote Business Excellence externally

Identify and address conflicts arising from customer - supplier relationships

Encourage all levels of the organisation to focus on external links - customer and supplier.

Research activities benefiting customers / the organisation.

Section Four - Leaders recognise and appreciate peoples efforts and achievments

Timely and appropriate recognition of teams and individuals at all levels of the organisation and outside the organisation